Conditions of Use
Money orders must be drawn on U.S. banks or via American Express. International money orders cannot be accepted.
We believe that hidden company policies often lead to displeased customers. Your satisfaction is very important to us. Our policies apply to all orders regardless of which method you choose to place your order. Thank you for understanding that no exceptions can be made.
Finalizing Your Order:
In an effort to expedite order-processing time, we have automated many of our order processes. We cannot make any changes to an order once it is finalized. Please check your order carefully before you finalize it.
Our online shopping cart does NOT require you to place your credit card information online.
Small Order Fee:
We do not impose a minimum order requirement. Thank you for understanding, however, that we must add a $5 surcharge on orders that are $20 or less, after any discounts are applied.
Cancellations:
Cancelled orders will be subject to a cancellation fee of 20% or $5, whichever is higher. The cancellation fee on cancelled Priority Rush/USPS NextDay/USPS 2 Day/USPS 3 Day orders is 25% or a minimum of $10 plus the Priority Rush fee. Any Preferred Customer Program points that are earned or redeemed will be lost if an order is cancelled.
PayPal Users:
Please be aware that payments made though PayPal may occasionally take a few days to clear. We have also discovered that their system sometimes goes down. This can prevent us from confirming the receipt of payment. We are not responsible for any delays in processing orders paid for through PayPal. Orders cannot be shipped until your payment clears. Orders of $150 or more paid for via PayPal must be shipped to an address that the PayPal system lists as being CONFIRMED. Please note that this is separate from verifying your account. You are able to confirm your address by logging into your PayPal account, going into the Profile Summary area, selecting Street Address, and then by clicking on the Confirm button on the bottom of the page. PayPal's confirmation prodecures may change, so if you have questions, please contact PayPal.
Hotmail, RoadRunner and America Online (AOL) Users:
Hotmail, RoadRunner and AOL have strict methods in place to prevent unwanted e-mails from being delivered to the mailboxes of its subscribers. Unfortunately, their default filter settings can prevent their subscribers from receiving important emails regarding their online purchases. TheLittleSoapShop.net is not responsible for order delays caused by your e-mail filters preventing our e-mails from reaching you. We encourage you to please adjust your spam filter settings so that you can receive e-mails from our thelittlesoapshop.net e-mail addresses. For America Online users, there are several ways to setup your account so that AOL will deliver e-mails from us.
Safety Disclaimer:
Although TheLittleSoapShop.net tries to be as accurate as possible when describing products, TheLittleSoapShop.net cannot guarantee the accuracy or completeness of the information that is provided via its Web site, telephone conversations or written/e-mail correspondence. It is up to the customer to adequately research the appropriate use and safety information for each item, including any governmental regulations in place for proper usage, labeling and sale.
The FDA has not evaluated the contents of our Web site. Information on our Web site is not intended to diagnose, treat, cure or prevent any disease.
By purchasing and using products sold by TheLittleSoapShop.net, you agree that you are knowledgeable about the safe, appropriate storage and use of the products that you purchase. You agree to carefully inspect all products upon arrival and report any problems or need for replacement immediately. You agree that you will not hold TheLittleSoapShop.net liable for any problems that arise from your storage and use of the products.
